We’ve got a beautiful new showroom that opened in 2018 in Woodinville. Right in the main shopping area of downtown Woodinville, we pulled out all the stops to make our newest showroom one of our brightest and best. You’ll find a wide selection of Hot Spring Spas on display as well as Endless Pool swim spas, many ready for you to try! Our wonderful mood room houses a number of tubs under a starlit sky to give you the idea of what it will be like owning an Olympic Hot Tub to enjoy at home night after night. Just a quick trip from Bothell, Redmond, or Kirkland, we’re thrilled to be here to take care of hot tub lovers in the northeast section of our region. (By the way! If you happen to be in Woodinville visiting Chateau Ste Michelle Winery or making a stop for garden goodies at Molbak’s, we’re not far away. We’d love to see you!)
Open Monday to Saturday, 10AM-6PM Sunday, 11AM-6PM
(425) 892-9769
17622 140th Ave NE Woodinville, WA 98072-6800 (425) 892-9769
We love our hot tub!!! After a whole bunch of research, we are so happy we went with salt. The spa has been so easy to take care of and we use it everyday. Big shout out to Gil and Alex at the Woodinville store. They are amazing!!
Such a great experience working with Alex Lee. He was attentive, knowledgeable and friendly. We never felt pressured at any point. After comparing tubs at other locations, we were confident we’d make the best choice going with Alex.
Alex was the sales rep we worked with, and we couldn’t be happier with the information and service he provided to help us in our selection of the right hot tub. He listened to our questions and addressed our needs, based on his own knowledge, and he consulted colleagues when needed. We were able to nail down every detail about the tub and add-ons we wanted. We visited several other companies in the area, but came back to Olympic and its superior product and staff. Thank you, Alex!
Great service! Alex Lee listened to us and catered his recommendations accordingly. He gained our trust and confidence that we’re getting a product that will fit our lifestyle for many years to come. The service continues beyond the purchase. This was a very positive experience. Good job Alex and thank you!
I shopped around a bit for the right hot tub and found out that Olympic carries the Hot Springs brand which is a huge step up from everything else I was looking at. I had a fantastic experience in the store with Gilbert, Jonathan, and Alex. We were able to test out several tubs, then found the perfect one with the Covana cover. I cannot say enough about the Covana. It elevates the experience for sure. The team worked with me to figure out if it would fit in our existing space and came out to our place a few times to get the install done and walk us through how to use it. Everyone I dealt with was kind and knowledgeable and the hot tube itself (we got the Pulse) is incredible.
Over the last 1-2 months, I've been working with Olympic Hot Tub in Woodinville. Alex has been incredible in explaining the ins and outs of purchasing, installing, and maintaining the hot tub. Gil at the store was also very helpful on multiple occasions.
During this process, I had to work through a variety of questions and intricacies related to setting up the Smart Deck, choosing the correct hot tub for our needs, working through details of our old-style electrical panel, and having the Olympic Hot Tub technician come back out to finalize the install. The company (Scott & Jourdan) were awesome and helpful and the technician (Neil) was knowledgeable and efficient.
I'm really happy with this purchase and working through all of the details with all of the details written above. In the end, thanks for making this happen, Alex!
Updating my review. Received the top finally, it did not fit the area. Part of the sale process is an install tech coming and verifying measurements and location. After several weeks of back and forth their response was, "Remembering please that there is a certain amount of responsibility that a consumer takes on when placing a special order item. For us, we now have an item we are trying to sell to a specialized consumer, and we are trying to do our best for our customers." I guess it is partially my fault for their measuring errors. I finally accepted the offer of a refund of all but half of the restocking fee. Doing best for their customer is charging ~$255 for their mistake. I did finally agree to this just to be done with that company.
First of all, my low score is for service and follow up, not the tub itself. We love it and are incredibly happy so far. The sales portion went very smoothly, Scott was awesome, answered all our questions, and followed up periodically between our order and delivery. There was some confusion getting our delivery and setup coordinated. No big deal, I just chocked this up to confusion that normally happens trying to coordinate three parties. There was a lack of communication when a specific breaker box was required by the electrician though. I had to reach out several times to get confirmation that the correct one would be provided. After setup there was a leak that I was finally able to figure out on my own because I gave up trying to get a response from the post-delivery team. It turned out to be the drain hose cap, which had cracked because it was not good quality, unlike the rest of the tub. I just ended up replacing it myself. Again, not a huge deal, but don't offer "contact us with any problems" if you will just ignore them. During delivery we were informed that the top we ordered was out of stock due to supply chain issues and we were being given a loaner top and that they would contact us when ours came in. Understandable and the loaner was nice, the lack of communication was displayed here too though, we had no prior notice it was out of stock. Flash forward three months and we still had not heard about the top being back in stock. I contacted Scott, our salesman, who responded promptly and said he didn't know and would forward our request to the Post delivery team. I reached out myself after not hearing anything back for several days. Several more days went by, and I reached out again, this time cc'ing Scott on the message and received a short response that the installers would be reaching out to schedule. No response back when I asked for more clarification. Another few days went by, and I was contacted by the installers notifying me that their team would be there within the hour. I was never contacted to schedule an appointment, was at work, and unable to prepare for them. I sent another email asking about this and of course received no response. I did finally call them a couple days later and luckily talked to someone other than the person who was receiving my emails. She was helpful, understanding, and followed up when she said she would. I was contacted by the install company and scheduled a day and time. As a side note I just received notice from them that they were running behind and would need to schedule for another day. So now I have to take another day off work. This is not directly Olympic Hot Tub’s fault (install by another company), but it adds to the overall poor post-sale experience we have had and was the final straw in me writing this review. A delay due to supply chain is completely understandable, but no follow-up communication to give a customer updates is not the best business practice. The complete lack of timely and complete follow-up communication and having to cc other people just to get a response is horrible customer service and can turn people away from you regardless of how good of a product you have.
I am so sad by the way we have been treated by this company after just two months of ownership.
To start using your salt water hot tub, they require a valet service where a person comes & teaches you how to set up the tub. The company never emailed to schedule this. They just scheduled it and the night before, the valet provider, Dan, called to say he was coming.
During the valet service, the words phosphates was never spoken from Dan's mouth. He also never mentioned that sometimes, over-chlorination of the tubs can cause an invalid chlorine reading on test strips. What he DID say was to contact him if any issues came up.
From the very first chlorine testing, our test strips showed zero chlorine. Per the WRITTEN instructions provided to us, we added a small amount of chlorine & increased our "output" level (specifically, how much chlorine is generated via our titanium electrode). We continued this process over the next 3 weeks, each time our testing strips showing zero chlorine. We added chlorine , increased our output level & waited to see. Every time, zero chlorine. We also had some very intense acidity during this period, which we adjusted per the instructions.
At this point, I started to reach out to first, Dan. Despite two voicemails, he never called us back. So, we reached out to Scott, our sales rep and he referred us to tech support.
I spoke to Heidi at tech support. She said that the issue is too many phosphates in our tub.
She then attempted to instruct me on how to test the phosphate. She had to hang up midway through she didn't actually know how the test strips work.
Once back on the phone, she was then trying to finish the instructions & said we needed to clean the "cartridge" after running the phosphate remover. I asked her what she meant by "Cartridge"... the filter? The electrode? She was totally confused by what I meant by electrode and kept saying, "no, the cartridge!". We went back and forth until it was totally obvious that this tech support person did not understand that the salt water tubs have an electrode.
During our call, it was obvious she was reading from elaborated care instructions, which I asked her to send me. I also asked her to send me any other elaborated care instructions for other steps/chemicals in maintaining this tub. She did send me the phosphate remover document, but to date, she has not sent me any other documents. Because we have used almost all of our regular test strips at this point, she also said she would send more test strips, but alas, nothing has arrived.
After figuring out how to remove phosphates from our water, we continued to have the chlorine issue. I reached out to Scott, he then informed me that maybe our issue is this acidity issue and that we should start with new water. He also promised to bring more salt to our house.
To date, no additional salt has arrived, no extra test strips and no additional chemical care documents. I wrote a lengthy email at this point to Scott, requested the situation get escalated. But no one from management has responded to that email.
Yesterday I got around to changing the water, which was when I realized that the bag of salt is likely not enough for our next water treatment. I again called the company, hoping to talk to Scott. He was on vacation and evidently spaced out bringing the salt.
I then spoke to Jonathan, who, in addition to Scott, is the second person who actually seems like they care. He explained some info about an acidity problem. Evidently, over-chlorination can make the strips look like a zero reading and eventually lead to super acidic water. Nothing that was mentioned by the valet service, Dan. He has committed to bring us more salt today and to help us re-set up our water, hopefully correctly and stably this time. I really appreciate his affect and explanations.
Even though Scott and Jonathan are shinning stars within the company, it does not excuse the other extreme negligence we have gotten from Olympic Hot Springs.
Kimberly was the sales person I have been dealing with. While i have not purchased a tub yet due to unforeseen circumstances, when the time comes to purchase i will be back to see HER! She is that sales person who genuinely cares to see her customers get what they want and not just interested in making a sale. She has bent over backward to find me exactly what i was looking for and the best price available.