SPLASH INTO SPRING WITH ENDLESS POOLS
EXCITING NEWS! EXTENDED TILL APRIL 30th!
Wow! Incredible first-time-savings opportunity!
Get up to $5,000* (that's not a typo!) in an instant rebate on qualifying Endless Pools
Save even MORE when you upgrade to one of our Endless Pools packages
With a luxe Smartop hard cover or Covana Legend
Do not miss this!
*Must take delivery by July 27, 2024.
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What our customers are saying
“Terrible Hot Tub Installation Experience”
We recently purchased a hot tub from Hot Tub Olympic, and I must say it has been an absolute nightmare. The installation process has been nothing short of a disaster, and I feel compelled to share my experience so that others can decide for themselves if they want to purchase a hot tub from Hot Tub Olympic.
Incomplete Installation: When we initially purchased the hot tub, we were promised a seamless installation process. However, reality turned out to be quite different. The installation team, ill-prepared, and lacking essential tools. They fumbled around, scratching their heads, and seemed clueless about what they were doing. We’re going on 3 weeks and the full installation of our hot tub still hasn’t taken place. For the first visit they told us that the hot tub had to be filled with water prior to the visit, now after the first visit and realizing that the cover to the hot tub was not installed correctly which Hot Tub Olympic installed now, we must drain our hot tub because it needs to be moved to fix the cover installation. Different technicians come out to fix one problem, but they can’t fix the problem because they don’t have all the parts, or they have the part, and they cannot seem to know how to work the software of the hot tub. We ordered stairs for the hot tub back in February and now they’re telling us that they’re backordered 6-8 weeks were not practically in May!!!!!!!! If the stairs were ordered in February, shouldn’t they be here already?!?! Cannot get the speakers and the software on the hot tub to work and they had promised us to fully resolve the issue today 04/26 yet is 4pm and nothing was resolved. All we keep hearing from these technicians is " This is a 2024 model we don't know how these tubs work yet". So if no one knows how to handle these 2024 models why are they selling them?!?!?
Customer Service Nightmare: When we expressed our frustration, they keep on telling us that they’re talking to upper management to handle the matter, but nothing is getting resolved like I said we’re going on our 3rd week of the hot tub being delivered and they cannot complete the installation. It seems like the team isn’t communicating at all and just going around in circles with the same information, its ridiculous.
In summary, if you value your sanity and hard-earned money, steer clear of Hot Tub Olympic. Their incompetence, lack of professionalism, and disregard for customer well-being are unparalleled. Save yourself the headache and find a reputable hot tub dealer elsewhere.
We recently purchased a hot tub from Hot Tub Olympic, and I must say it has been an absolute nightmare. The installation process has been nothing short of a disaster, and I feel compelled to share my experience so that others can decide for themselves if they want to purchase a hot tub from Hot Tub Olympic.
Incomplete Installation: When we initially purchased the hot tub, we were promised a seamless installation process. However, reality turned out to be quite different. The installation team, ill-prepared, and lacking essential tools. They fumbled around, scratching their heads, and seemed clueless about what they were doing. We’re going on 3 weeks and the full installation of our hot tub still hasn’t taken place. For the first visit they told us that the hot tub had to be filled with water prior to the visit, now after the first visit and realizing that the cover to the hot tub was not installed correctly which Hot Tub Olympic installed now, we must drain our hot tub because it needs to be moved to fix the cover installation. Different technicians come out to fix one problem, but they can’t fix the problem because they don’t have all the parts, or they have the part, and they cannot seem to know how to work the software of the hot tub. We ordered stairs for the hot tub back in February and now they’re telling us that they’re backordered 6-8 weeks were not practically in May!!!!!!!! If the stairs were ordered in February, shouldn’t they be here already?!?! Cannot get the speakers and the software on the hot tub to work and they had promised us to fully resolve the issue today 04/26 yet is 4pm and nothing was resolved. All we keep hearing from these technicians is " This is a 2024 model we don't know how these tubs work yet". So if no one knows how to handle these 2024 models why are they selling them?!?!?
Customer Service Nightmare: When we expressed our frustration, they keep on telling us that they’re talking to upper management to handle the matter, but nothing is getting resolved like I said we’re going on our 3rd week of the hot tub being delivered and they cannot complete the installation. It seems like the team isn’t communicating at all and just going around in circles with the same information, its ridiculous.
In summary, if you value your sanity and hard-earned money, steer clear of Hot Tub Olympic. Their incompetence, lack of professionalism, and disregard for customer well-being are unparalleled. Save yourself the headache and find a reputable hot tub dealer elsewhere.
Always great service and all the products you need, Also Carl does a great job explaining things if you have questions on either the hot tub or products for the hot tub, he's a great wealth of knowledge.
While we have not been able to set our tub up yet due to construction, we did have excellent customer service during our purchase! David Bayless was quick to answer all questions and overall super helpful!
Julio was amazing. He’s super knowledgeable, friendly and definitely goes the extra distance to make sure everything is setup correctly… our hot tub has never been happier! He also made sure we had all the supplies we needed and offered pro tips on how to keep the hot tub, and all it’s components, working great for a long time.
Jason did a great job with the cleaning of the tub! Answered some important questions I had as well. Thanks again!
We have a Prodigy saltwater spa now about four years old that has been a true pleasure. Managing the chemicals and the salt water is a breeze, water changes are less frequent, chlorine odor and skin reaction are nonexistent, and the water always seems clean and bluish. The crew at the Woodinville store has been great for my questions, urgent purchases when I’ve run out of any of the additives, and just generally friendly when I walk in. I do get my salt elements mailed on a quarterly basis, but find that our spa gets perhaps less use than their recommendations and the element lasts longer than 4 to 5 months. I would happily buy another Olympic hot tub spa and continue to use the store.
We thoroughly appreciate the entire company who work as a coordinated team and stand behind their work and product. Jason who cleans and maintains our hot tub is professional, thorough and answers all our questions. We gladly give Olympic 5 stars out of 5!
A few days ago I drained and cleaned my hot tub for the first time. When I turned the power back on the jets were not working. I called the Sequim Hot Springs dealer and spoke to Carl he came to my house and plunged the jets and then purged the air from the line. Fixed!!! It is nice to know I have a helpful person to turn to when my Hot Springs hot tub isn’t working. Thank you Carl from Sequim Hot Springs you were awesome!!!
Julio was awesome. I was having trouble getting the hang of my new saltwater system. He got everything back on track and was so informative with tips and tricks for keeping my hot tub running smoothly. I feel confident in the skills I learned from him! Just the BEST 🙌
