Great Hot Tub Service is Defined by Service Technician, Ron

February 17, 2010

Here’s a letter about Olympic Hot Tub Company’s service and our Service Technician, Ron Gabbard, that made my day! After I received it, I spoke with Ron who was the inspiration behind this letter from a very enthusiastic Hot Spring owner.

Ron said that his job is easy because “we stand behind the products we sell and treat our Service Technicians as important to the business.”

Our service techs are vital to our business. They’re in the field daily doing an excellent job and getting our customers back into hot water or just doing a pre-warranty expiration check-up as this letter speaks to.
January 22, 2010
Dear Olympic,
Hard to believe that we were approaching our 5 year anniversary for our Hot Spring Spa from Olympic.! I was reminded of that fact by your postcard alerting me that we were nearing the end of our manufacturer’s warranty. That postcard exhibited great customer service on the part of Olympic, but it was your service technician, Ron, who defined what great customer service is all about.

Less than a week after we responded to your postcard, Ron showed up to perform a thorough spa check-up, and identified several issues that needed attention. His experience and expertise allowed him to pinpoint two issues that had not yet resulted in a problem, but, in his opinion, were likely to become a problem in the near future. Both were corrected and covered under the manufacturer’s warranty.

Olympic Hot Tub Company has always stood above the crowded field of spa retailers,and I have recommended you to some of our friends with confidence. I now have a renewed passion for your company based upon the excellent service provided by Ron. I hope you will honor him with a little praise for a job well done.
Rick & Kellie Lawton
Redmond, WA 98053

Thanks to Rick & Kellie  for taking the time to write and expressing their appreciation for Ron and Olympic.  Of course we “threw a party” for Ron and continue to tell him (and our other techs) what a great job he’s doing.  We sent him on a trip to the Hot Spring factory ahead of his scheduled time.  The Service Center staff was  really “blown away” by this letter.

RES EST SERVA VOLUPTAS. Pleasure is serious business.


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