Daily use of a hot tub or swim spa is a natural way to improve your health and well-being
For thousands of years, water has been a crucial component for healthier living. Water has the ability to renew and heal. Just spending time in or around water can help improve your mental and emotional health. You should reap all the benefits of water every day in your own back yard with a hot tub or swim spa from Olympic.
What our customers are saying
We recently purchased a hot tub from Hot Tub Olympic, and I must say it has been an absolute nightmare. The installation process has been nothing short of a disaster, and I feel compelled to share my experience so that others can decide for themselves if they want to purchase a hot tub from Hot Tub Olympic.
Incomplete Installation: When we initially purchased the hot tub, we were promised a seamless installation process. However, reality turned out to be quite different. The installation team, ill-prepared, and lacking essential tools. They fumbled around, scratching their heads, and seemed clueless about what they were doing. We’re going on 3 weeks and the full installation of our hot tub still hasn’t taken place. For the first visit they told us that the hot tub had to be filled with water prior to the visit, now after the first visit and realizing that the cover to the hot tub was not installed correctly which Hot Tub Olympic installed now, we must drain our hot tub because it needs to be moved to fix the cover installation. Different technicians come out to fix one problem, but they can’t fix the problem because they don’t have all the parts, or they have the part, and they cannot seem to know how to work the software of the hot tub. We ordered stairs for the hot tub back in February and now they’re telling us that they’re backordered 6-8 weeks were not practically in May!!!!!!!! If the stairs were ordered in February, shouldn’t they be here already?!?! Cannot get the speakers and the software on the hot tub to work and they had promised us to fully resolve the issue today 04/26 yet is 4pm and nothing was resolved. All we keep hearing from these technicians is " This is a 2024 model we don't know how these tubs work yet". So if no one knows how to handle these 2024 models why are they selling them?!?!?
Customer Service Nightmare: When we expressed our frustration, they keep on telling us that they’re talking to upper management to handle the matter, but nothing is getting resolved like I said we’re going on our 3rd week of the hot tub being delivered and they cannot complete the installation. It seems like the team isn’t communicating at all and just going around in circles with the same information, its ridiculous.
In summary, if you value your sanity and hard-earned money, steer clear of Hot Tub Olympic. Their incompetence, lack of professionalism, and disregard for customer well-being are unparalleled. Save yourself the headache and find a reputable hot tub dealer elsewhere.
Thank you so much!
We live and play right here with you in the Pacific Northwest.
Locally owned since 1977.
Olympic is a local independent business. Our company vision of Better healthier lives through water is something we strive for every single day. We believe that health and wellness is not just about the products we sell to our customers—though that’s incredibly important! It’s also about giving back to the communities in which we do business to help where we can, and donating to organizations that bring healthy, life-giving water to places in the world where it’s not readily available.
Customer Gallery
A hot tub or swim spa can transform your backyard into your own private oasis. Need some inspiration? Browse through our gallery and start envisioning the space you can create for relaxation, renewal and reconnection. Enjoy!