Olympic Hot Tub's flagship location opened more than 40 years ago, tucked away on Northlake Way. We've moved several times, but we've always stayed near the shores of Lake Union. Visit us in Seattle to see plenty of Hot Spring Spas, Freeflow Spas, and Endless Pools perfect for your home.
Open Monday to Saturday, 10AM-6PM Sunday, 11AM-6PM
(206) 286-0700
2500 Westlake Ave. N Seattle, WA 98109-2262 Phone: (206) 286-0700 Toll Free: (800) 448-8814
We recently purchased a hot tub from Hot Tub Olympic, and I must say it has been an absolute nightmare. The installation process has been nothing short of a disaster, and I feel compelled to share my experience so that others can decide for themselves if they want to purchase a hot tub from Hot Tub Olympic.
Incomplete Installation: When we initially purchased the hot tub, we were promised a seamless installation process. However, reality turned out to be quite different. The installation team, ill-prepared, and lacking essential tools. They fumbled around, scratching their heads, and seemed clueless about what they were doing. We’re going on 3 weeks and the full installation of our hot tub still hasn’t taken place. For the first visit they told us that the hot tub had to be filled with water prior to the visit, now after the first visit and realizing that the cover to the hot tub was not installed correctly which Hot Tub Olympic installed now, we must drain our hot tub because it needs to be moved to fix the cover installation. Different technicians come out to fix one problem, but they can’t fix the problem because they don’t have all the parts, or they have the part, and they cannot seem to know how to work the software of the hot tub. We ordered stairs for the hot tub back in February and now they’re telling us that they’re backordered 6-8 weeks were not practically in May!!!!!!!! If the stairs were ordered in February, shouldn’t they be here already?!?! Cannot get the speakers and the software on the hot tub to work and they had promised us to fully resolve the issue today 04/26 yet is 4pm and nothing was resolved. All we keep hearing from these technicians is " This is a 2024 model we don't know how these tubs work yet". So if no one knows how to handle these 2024 models why are they selling them?!?!?
Customer Service Nightmare: When we expressed our frustration, they keep on telling us that they’re talking to upper management to handle the matter, but nothing is getting resolved like I said we’re going on our 3rd week of the hot tub being delivered and they cannot complete the installation. It seems like the team isn’t communicating at all and just going around in circles with the same information, its ridiculous.
In summary, if you value your sanity and hard-earned money, steer clear of Hot Tub Olympic. Their incompetence, lack of professionalism, and disregard for customer well-being are unparalleled. Save yourself the headache and find a reputable hot tub dealer elsewhere.
Update regarding the manager's reply: This reply is just additional proof of how there is broken communication with the Olympic team; the reply only addresses one issue still pending on the installation of our hot tub; we have a second issue where the wiring to our hot tub Bluetooth speakers isn't working we had several technicians out here on Friday, and no one could figure it out, and we still do not have any further instructions or communication when that will be resolved or how we will be moving forward to resolve this second issue, and this issue has nothing to do with us having to take care of anything on our side.
We recently purchased a hot tub from Hot Tub Olympic, and I must say it has been an absolute nightmare. The installation process has been nothing short of a disaster, and I feel compelled to share my experience so that others can decide for themselves if they want to purchase a hot tub from Hot Tub Olympic.
Incomplete Installation: When we initially purchased the hot tub, we were promised a seamless installation process. However, reality turned out to be quite different. The installation team, ill-prepared, and lacking essential tools. They fumbled around, scratching their heads, and seemed clueless about what they were doing. We’re going on 3 weeks and the full installation of our hot tub still hasn’t taken place. For the first visit they told us that the hot tub had to be filled with water prior to the visit, now after the first visit and realizing that the cover to the hot tub was not installed correctly which Hot Tub Olympic installed now, we must drain our hot tub because it needs to be moved to fix the cover installation. Different technicians come out to fix one problem, but they can’t fix the problem because they don’t have all the parts, or they have the part, and they cannot seem to know how to work the software of the hot tub. We ordered stairs for the hot tub back in February and now they’re telling us that they’re backordered 6-8 weeks were not practically in May!!!!!!!! If the stairs were ordered in February, shouldn’t they be here already?!?! Cannot get the speakers and the software on the hot tub to work and they had promised us to fully resolve the issue today 04/26 yet is 4pm and nothing was resolved. All we keep hearing from these technicians is " This is a 2024 model we don't know how these tubs work yet". So if no one knows how to handle these 2024 models why are they selling them?!?!?
Customer Service Nightmare: When we expressed our frustration, they keep on telling us that they’re talking to upper management to handle the matter, but nothing is getting resolved like I said we’re going on our 3rd week of the hot tub being delivered and they cannot complete the installation. It seems like the team isn’t communicating at all and just going around in circles with the same information, its ridiculous.
In summary, if you value your sanity and hard-earned money, steer clear of Hot Tub Olympic. Their incompetence, lack of professionalism, and disregard for customer well-being are unparalleled. Save yourself the headache and find a reputable hot tub dealer elsewhere.
While we have not been able to set our tub up yet due to construction, we did have excellent customer service during our purchase! David Bayless was quick to answer all questions and overall super helpful!
Looking for a Hot Tub—Olympic’s the place to go.
First, let me say that I am the kind of guy—like many of you reading this—who is keen on researching major purchases. Replacing my 30 year-old hot tub was no exception. I visited 3 major hot tub stores in my area and “wet tested” 7 different tubs. Once I was mostly over the sticker-shock, I was determined to find the best value for the money irrespective of cost. But as always, the only thing more important than value to me is the way I’m treated and respected as a customer, not only at the sales level, but also as reflected in company policy.
During my quest for the replacement tub I found that every sales person was extremely nice and accommodating, but I got the best, most honest feeling from David Bayless at Olympic Hot Tub. By “most honest” I mean I felt he put my needs and concerns first and truly wanted to find the solution that worked best for me. Over several visits, David explained everything in no-nonsense and no-pressure terms.
At first, for example, I was a bit skeptical of the salt system that generates most of the sanitation for the hot tub. David explained the chemistry to me and invited me to test the system. After nearly a month of use, it not only is completely odorless, my skin has never felt better.
Getting it in position was also not trivial, because removal and replacement required a crane that could lift the tubs OVER our three-car garage from the street. About an eighty foot reach. David was there on his day-off to oversee the adventure, deliver the final chemicals for setup, and document the feat in pictures for me.
In the closing, there was a minor mixup with the financial payment, but the company stood behind it and—even at a cost of about $1,000—they graciously took the hit.
I couldn’t recommend Olympic Hot Tub more highly, not only for their superior customer service mentality, but also the quality of their products. Do your research, but be sure to include a visit to David at Olympic.
We just bought a new home, and it came with a hot tub. I have never had a hot tub before, and was really excited to use it. It obviously needed some love, but I did not even know the model, serial number, or really anything about it. I called Olympic because they are a large local distributor, and I lucked out.
David Bayless answered the phone, and was kind enough to look up my address and give me information on the hot tub. He then followed up with an email telling me all the products I would need to maintain the hot tub after a thorough cleaning. He made such a wonderful impression that I will be going to Olympic for any servicing I need, and I will heartily recommend this company to my friends.
We have had our hot tub from Olympic for over 20 years with very little problem. I ordered a new hot tub cover after having options described by David B. He steered me away from the most expensive option, which would not have made sense for The age of our hot tub, and handled my order quickly and smoothly. Olympic has handled all our servicing needs in a very satisfactory manner.
I paid $25k for a fancy saltwater hot tub, and it turned out to be the worst decision of my life. It's been nothing but problems, not to mention the high maintenance costs. Each time I replace a filter, I get a $600 bill because they're $100 each, and there are five of them. To make matters worse, it started losing water in the middle of winter, and I had to wait two months for the part to arrive. In the meantime, I had to fill it up myself every day.
If you enjoy dealing with these issues, go for their fancy tech. However, if you want a hassle-free experience, I recommend going to Costco and buying a $5-7k hot tub. I never had any issues with my previous one from Costco until I decided to upgrade to Olympic Hot Tubs' fancy tech salt system!
We bought our hot tub from Olympic in 2015, and ever since, anytime I come in for products, I almost always end up also receiving information I wasn't aware of as well. The customer service there is exceptional, particularly David, who is incredibly friendly, as well as highly knowledgeable. I wouldn't go anywhere else and recommend Olympic to anyone who is investing in a hot tub. Hot tubs require an incredible amount of maintenance, and it is so beneficial to have the support behind you after the initial purchase.
A hot tub place is not normally a place where I expect to get such notable service but here I am writing a review for one! I never write reviews but this place is different. David Bayless, as you can see from the other reviews here too, goes beyond and takes exceptional care of his customers! We've been loyal customers for almost 8 years now and we really feel like Olympic Hot Tub will be right there supporting us and out hot tub needs for quite some time!