Peace of Mind Guarantee

Know that if you change your mind about your new hot tub and opt to return it, we will accept a return within 30 days of delivery. Once it has been returned we will refund what you paid less a 15% restocking adjustment. Any special delivery or installation related costs for removal would still be your responsibility as it was on the original delivery.

If, within 30 days of delivery, you feel you’d like to switch to a hot tub other than the one you originally selected, we will help get you a new model. We’ll replace it with the new tub you select for the difference in price plus a 15% restocking adjustment for your original purchase. Removal of your current tub and delivery of your new one must happen on the same day. Any special delivery or installation related costs for replacement would still be your responsibility as it was on the original delivery.

Money prepaid at time of order is designed to lock in special pricing and reserve product that’s in stock or initiate your order. If you decide it’s not time for you to move ahead, we’ll refund prepaid funds for any standard stock items ordered up to 30 days from your order date or until your product is delivered. After 30 days, we’ll refund 50% of prepaid funds. The remaining 50% will be kept on file for one year from the date of cancellation that can be used towards a new order of a hot tub, Covana Automated Gazebo, or swim spa. Items given to you in advance of delivery need to be returned for funds to be processed. Money paid for special order items is nonrefundable.

We offer standard full service delivery for most hot tubs within our service area in Puget Sound. No curb-side deliveries here! We’ll set your tub up in its final  position, show you how to operate and care for it, and remove any packaging related to installation. Deliveries outside of our service area and additional services such as crane delivery or electrical contracting would be yours to handle.

We want your hot tub to be exactly where you’d like it on your property. If you find a new place for it, we’ll relocate it to the new spot at no cost to you. As with your original installation, this would apply to a standard full service delivery. Additional services such as crane delivery or electrical contracting would be yours to handle.

We’re proud to offer factory-trained service techs who are also licensed electricians in Washington. Olympic’s techs are employees, not outside contractors. We perform all warranty work for original purchasers of Vita Swim Spas. This service is offered in our territory in Greater Puget Sound and the Olympic Peninsula. We’ll continue to service and support your product once your warranty is finished and do our best to always source genuine parts from every manufacturer to protect your investment for as long as you own it.

When you need assistance with water care or routine cleaning of your new hot tub, Olympic is here. Our Valet Team is available to assist with regular ongoing care of your hot tub, as well as help with draining and refilling when that time arrives. We have a variety of service plans available to make sure your tub is always ready for you.

Other online retailers are good for many things, but they are not the ones who know the right products to use in your hot tub—we are! You’ll want to be sure you always use the right products to keep your swim spa sanitized and ready and protect your investment for years to come. Olympic takes great pride in sourcing the best products for use in your hot tub and have all of them available to order on our E-Store. We run regular specials, offer free shipping promotions, and ship out the next business day after we receive your order.

We recognize everyone has a busy life. That’s why we offer home delivery for many of the staple products needed to keep your hot tub in tip top shape. Inquire with our Service Center team about our current offerings, or check the available products out at our E-Store. All Home Delivery Service items are offered at a reduced price and are always shipped at no cost to you.

We’ve partnered with the manufacturers known for providing the most energy-efficient products in their respective industry. Each makes a conscious effort to meet or exceed the most stringent standards for energy-conserving products and remain focused on minimizing impact to the environment.

We offer this Peace of Mind Guarantee as our promise to you to do what we can to build a long-term relationship built on service and integrity. While we are human and may make a mistake from time to time, we will always do what we can to make corrections and be the company you’ll be confident to refer to others and cause you to always return to us. Enjoying your new hot tub and having it improve your health and wellness is our number one goal.

And, as a small business owner giving back to the communities in which we operate, I sincerely thank you for your business.

Don Riling
President
Olympic Hot Tub