My Friend, Matt Giovanisci owner of Swim University interviewed me a few weeks ago about my experience in the hot tub business for his blog on the Swim University site.
One question that he asked me was “What’s the one thing you love most about the hot tub industry?”
I can never give a short answer! My answer grew and grew, but every example can be summed up by saying “making people happy”
Since today is Thanksgiving I turned it around to ask what are the things I’m most grateful for about being in the hot tub industry?
I’m most grateful for the chance to help the hundreds of people who buy hot tubs from Olympic every year. Whether it’s helping with relationships, creating memories, making a gift or providing a way to recover from injury or pain, being able to provide a hot tub to every one of our customers is the main reason I love being in the hot tub business.
Helping people relax. Putting a smile on customers’ faces.
Hearing customers say that buying the hot tub was the best thing they’ve ever done for themselves & their family.
Hearing from police men injured in the line of duty say that the hot tub really helped them. We had customer who in the line of duty who jumped off a 1-½ story building in pursuit of a suspect. He had spine and neck injuries. When he came in, he could not turn his head on his neck, he had to move his whole body. After a month of owning the hot tub he came back to the store, and demonstrated again how he had to move his whole body to turn his head. Then laughed and showed us that he could now turn his head on his neck.
We all laughed & cried. It was so amazing.
Hearing about family togetherness, especially when teens and parents talk in the hot tub. One man took me aside and said in an astonished voice, “Last night in the hot tub was the first time my son and I have talked since he turned 13 two years ago!”
Hearing “cure” stories from customers- the hot tub cured my back pain, my arthritis, whiplash, etc. We’ve said that our stores sound like Lourdes. But it’s not a miracle cure; it’s regular hot tubbing. Here’s a particularly poignant story from a customer who had chronic pain:
“Alice, it was nice to meet you at the GSBA luncheon. I just wanted to tell you how happy I am with my hot tub. I had heard from a friend who suffered from back pain that a hot tub was the best thing he ever purchased. I have a birth defect in my spine and as I’m aging my vertebrae is deteriorating and so causing very serious pain. I’ve been to pain doctors and surgeons – the pain doctors could only help so much and surgery is out of the question. Since I had to take a pretty good dose of a narcotic pain killer, which made me ill, to help me sleep, I could not imagine a hot tub could help me at all. However, I finally did purchase the hot tub and can’t tell you how happy I am. I use the tub every night and it relaxes me so much that I don’t have to take pain killers at all to fall asleep. I hardly can believe it myself. Now the only time I need pain medication is when I’m away from my hot tub when traveling.”
Sincerely, Mary Klein, Seattle WA
Hearing from soldiers in training that having a hot tub got them through basic training, which is hard, beyond belief. Training has to be harder than combat they say so that their survival rate is higher. Here’s an email from a Lacey store customer:
“Hi Alice, my name is Andrew. I just wanted to write to you and let you know that I LOVE my Hot Tub. I had been looking around for months for a Hot Tub. I finally went into the Lacey store where i met Rick. He really took the time to educate me on hot tubs and all all the products you had to offer. He didn’t pressure me at all. He even offered me to sample “get in” which was nice. His Professionalism was of the highest caliber. From start to finish, everything went smoothly, from placing the order to delivery to set up. All went well. Training for Combat is sometimes harder than being in Combat, it is nice to come home after a hard days work and relaxing in my Olympic Hot Tub.Thanks, Andrew Gonzales”
Creating a surprise for a birthday, anniversary, Christmas or return from Iraq or Afghanistan. We’ve had emails from soldiers in Iraq who wanted to surprise their wives on their birthdays by having a hot tub delivered because they couldn’t be there in person, but each one wanted his wife to know he loved her, was thinking of her and wanted her to be warm thinking of him! Sometimes people purchase the hot tub for their own birthday pleasure: “Today is my birthday, and I felt so lucky to sit in my tub, enjoying a cup of coffee and looking at a clear blue sky – WOW!”
Thanksgiving wishes to all of our Olympic Hot Tub customers. And, deepest gratitude to our Olympic Hot Tub staff from sales to service, support and delivery who inspire us and make our customers happy with their hot tubs 365 days a year.
Thanks to Write awriting for the Thanksgiving image.
RES EST SERVAS VOLUPTAS. Latin for pleasure is serious business.