CUSTOMER SERVICE-HOT TUB WATER CARE AFTER THE SALE
The following email from Olympic customer, Matt Tucker of Black Diamond, Washington reminds me once again that WHERE you buy your hot tub is as important as WHAT brand you buy. Service after the sale is a vital component of your ongoing pleasure!
“This is just a note to say how much I appreciate the knowledge and helpfulness of Jon Hutter. As I was cleaning my hot tub yesterday, I was reminded of how much time he took in the Issaquah Olympic Hot Tub Company store and at various time on the phone to walk me through set-up and trouble shooting of a used Hot Spring Spa we bought on craigslist. Honestly, if all customer service was like Jon’s, there would be no need for a complaint department! You have a real gem there with Jon working for your company–I hope that he received due accolades for going above and beyond the call of duty.”
Thanks to Matt for writing. Yes, Jon has received many words of praise from customers for his knowledge of water care and willingness to share it. It’s our pleasure and our goal to help every hot tub owner enjoy his tub to the fullest. Water chemistry is the not so secret basis for a lifetime of hot tubbing enjoyment. If your hot tub doesn’t keep itself in good chemistry and present you with crystal clean water every time you lift the lid, call us at Olympic if you live in the Puget Sound area. We’re here to help.
Res est severa voluptas-Pleasure is a serious business.
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Author: Don Riling