All is well that ends well. We started off with a little miscommunication about delivery time, but the manager, Rob, at Olympic Hot Tub in Auburn went above and beyond all of our expectations. The sales person, Scott Walden, was super informative and knowledgeable about all of their products and as kind of a person as you could imagine. He never pushed anything on us. He made a recommendation on our lid arm that was brilliant! When our tub arrived, it came with everything we needed to make our first spa experience amazing. Never skimp on your hot tub/spa purchase. You will never miss the couple extra bucks you put into it. We highly recommend that you chose Olympic Hot Tub.