Here’s a great example of customer service to the max! One of our sales staff, Exelane, in the Lacey Olympic Hot Tub Company store sent me this email about something that she had done for a customer that was over the top…although looking after Buddy was really fun she said!

Hi Alice,

I wanted to let you know about a family who purchased a hot tub from me earlier last year. When they came in the store, there were just in the neighborhood shopping around for furnishings for their new home (just moved to Washington from overseas 2 weeks prior). When they came in they told me they weren’t currently looking for a hot tub and had to go buy a whole house worth of furniture. Then they overheard me talking to another couple about the promotion that we were having: all hot tub buyers that month would get a gift of a cruise for two. They were so excited at the thought of getting a cruise and a hot tub at their house, it couldn’t be better! They purchased the Hot Spot Trinidad model and absolutely love it! They left Tuesday the 5th to go on their cruise (first real vacation for them). Funny thing is… they had the hot tub delivered before they were able to get all the furniture for their house delivered! (we work fast) And guess what?? I’m watching their dog Buddy!!! He is a little Yorkshire terrier, and is getting along great with my two small dogs and cat.  (That’s Buddy pictured above). When they get back they promised some pictures of their trip!

Best Wishes,
Exelane

 
That’s service! Thanks, Exelane for always showing so much enthusiasm for your job and willingness to go the extra mile for every customer. Stay tuned for a letter from the cruising couple.

RES EST SERVA VOLUPTAS. Pleasure is serious business.

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