Hot Tub Warranty Buyers Guide

Hot Tub Warranty Buyers Guide

 4 Questions to ask before you buy

How can you tell if you’re getting a hot tub with a warranty that really is a warranty and worth more than the paper it’s printed on? Ask these questions:

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1. Is the hot tub made by a public company?

After the Enron scandal in 2002, a piece of legislation called Sarbanes-Oxley, was passed for consumer protection that makes public companies accountable and more transparent.

Hot Spring Spas are the only hot tubs made by a public company, a division of MASCO- a Fortune 500 company.

Hot Spring Spas have funds in an escrow account to cover the warranty on each and every hot tub they make. No other hot tub on the market has this kind of warranty assurance- your guarantee of performance.

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2. Can I see the warranty and read it?

Take a look at Hot Spring’s unparalleled warranty. When shopping for a hot tub, ask the salesperson to show you a warranty that is this good. They usually can’t.

Hot Spring offers the best warranty in the industry:

7-year limited Surface/Structural Warranty.
5-year Component Warranty.
5-year No-Fault® Heater Warranty.
5-year “No Leak” Plumbing Warranty.
Five year Everwood Cabinet Warranty.

Note: Washington State limits the so-called Lifetime Warranty of any product is limited to 7 years.

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3. Who performs the warranty service?

Beware of third-party service. Unlike some hot tub dealers, at Olympic Hot Tub, we service what we sell. We’ll schedule an appointment at your home after one call or email to our Service Center. One of our factory-trained technicians will be there promptly.

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4. Will the warranty work be done at my home?

Did you know that some manufacturers require that you pay the freight (each way) because your hot tub will need to be serviced at their “factory”?

We have a fully-stocked parts department for all Hot Spring Spa models. Our Technicians service vans are fully stocked to enable them to fix your spa on the first trip the majority of the time when you request a repair call.

And, you can count on 100% warranty coverage for the life of the warranty with no hidden pro-rating. Our “Just Call Us Warranty Service” is the best in the business.

  • Seattle Store
  • 1425 Dexter Avenue North Seattle, WA 98109-3534
    Phone: (206) 286-0700
    Toll-free: 1-800-448-8814
    Fax: (206) 282-0879

    NOTE: Progress is marching on near our Seattle store, and our customer parking has unfortunately been a casualty. If you are planning a visit to our Seattle showroom and discover no street parking, please contact the showroom. One of our sales team may be able to provide access to secure parking in the condominium garage above in the condominium building we share.

    Hours:
    Monday – Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Everett Store
  • Nielsen Center
    121 SE Everett Mall Way, Suite D
    Everett, WA 98208-3260
    Phone: (425) 355-3937
    Toll-free: 1-800-448-8814
    Fax: (425) 212-5261

    Hours:
    Monday – Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Fife Store
  • Fife Business Park
    4803 Pacific Hwy E, Suite 4
    Fife, WA 98424-3440
    Phone: (253) 922-1477
    Toll-free: 1-800-448-8814
    Fax: (253) 922-3529

    Hours:
    Monday-Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Issaquah Store
  • Pickering Place Shopping Center, Suite # 105
    1151 NW Sammamish Road
    Issaquah, WA 98027-8937
    Phone: (425) 369-6177
    Toll-free: 1-800-448-8814
    Fax: (425) 369-2179

    Hours:
    Monday-Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Lacey Store
  • Freedom Point Plaza
    8100 Freedom Lane NE, Suite E
    Lacey, WA 98516-4751
    Phone: (360) 455-1234
    Toll-free: 1-800-448-8814
    Fax: (360) 455-1684

    Hours:
    Monday-Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Service & Outlet Center
  • 12818 Gateway Drive South
    Seattle, WA 98168-3311
    Phone:
    (206) 431-2876

    Hours:
    Monday-Friday 8 a.m. – 5 p.m.
    2nd Saturday of every month 9 a.m. – 4 p.m.

    See Showroom