FREQUENTLY ASKED QUESTIONS

General Hot Tub Questions

  • How do I plan to use my hot tub?

    A. Entertaining, family fun, relaxation? All of these? Choose a size that fits your lifestyle. Do you plan to entertain? How many at once? Do you have a big family that wants to soak together, or will no more than two people share the spa for quiet relaxation and intimate conversation? The most popular size seats four adults comfortably. A professional can help you measure your space carefully and select a spa that’s appropriate for the area. Choose a dealer who provides an in-home consultation.

  • Does this spa fit my body? How comfortable is it?

    A. Try it wet before you buy it. Want to know if a spa is really right for you? Get wet. Take a test soak to judge seat comfort. Note the torso depth when you’re sitting up comfortably. In the Northwest, you’ll want the water depth to be over your shoulders. Multi-level seating should accommodate both adults and children. The best option for all soakers are “Barrier-free” models with no confining seats or other obstructions to get in the way as you move around in the water.

    It’s all about the jets. Don’t choose quantity over quality! Pay attention to jet types and jet placement. A single jet that provides the lower back pain relief you’re seeking is worth a dozen jets in the wrong places. Do the jets feel soothing or pummeling? Can individual jets be adjusted for direction? Find out if jet pressure can be regulated. Most spa users prefer to adjust jet pressure for the hydrotherapy they’re seeking. The Hot Spring spa line features the unique “Moto-Massage” jets that sweep up and down the length of your back at a speed you control, providing an underwater massage.

    Hear the silence. Ask yourself: Would I want this right outside my bedroom window at night? A truly quiet spa like Hot Spring has no audible noise when the water is circulating, heating and filtering.

    Take a deep breath and smell the water! If you smell chlorine in the water or on your skin, or you notice a scent that masks chlorine odor, the sanitizing system is not up to par. Look for a spa that’s sanitized with a corona-discharge ozonator with silver ion cartridges for boosting the cleanliness. Crystal clean water without effort or hassle should be your #1 concern.

  • What are the features of this spa and what will they do for me?

    A. Keep it Simple. A simple on/off control panel is best. Avoid spas that need to be “programmed”. Look for an EnergySmart Spa™ that’s hot all the time. You’ll use a spa more often if it’s always ready when you are.

    Keep it Clean. Don’t consider buying a spa without full filtration. The system should operate 24/7 and be 100% balanced. Soaking in dirty, unfiltered water is no fun. Filters should be “top-loading,” readily accessible for cleaning, not stuck in the equipment bay.

    Keep it Safe. Select a spa with locking cover and locking control panel to keep out small children. Consider safety rails and steps for ease of entry.

Owners Hot Tub Questions

  • How is this spa constructed?

    A. Quality Counts. The quality of the construction and materials used will determine how long your spa will last, the actual long-term cost, and the maintenance involved.

    Rock solid construction. Be sure the shell is made from a durable material that has been tested over time. Avoid fiberglass shells, which can crack and blister and require extensive waxing. The new pearl metalescent finishes should be laminated over the most durable material possible, such as ABS. Be sure the material you select is resistant to UV, chemical damage and cracking. Avoid wood cabinets, which will turn black and moldy over time. Embossed wood-look cabinets made from rigid polymers will give you low maintenance, high durability and retain their good looks for years. The cabinet warranty should be at least 5 years.

    A good warranty protects. The components that run your spa should be backed strongly by the manufacturer’s warranty. Ask the dealer for a product brochure or search their website for the details on how each spa is made and the parts and materials used in construction.

  • What is the warranty on this brand of spa?

    A. See the warranty and… For every spa you look at, ask for a copy of the warranty to take home and examine. Most reputable manufacturers have their warranties clearly printed in their product brochure or website. If a dealer is reluctant to give you a copy of the warranty to take home, or tells you that it comes “with the spa,” consider this a “red flag”, do not purchase from him. Period.

    Read the warranty. A reputable manufacturer will warranty the spa shell for up to seven years against cracking, blistering, yellowing. The plumbing, jets and all major components should be warranted for five years. The selling dealer, not a third party, should do Service on the spa at your home. Beware of hidden “trip” charges to your home for warranty service, and of manufacturers who require you to send in parts for repair rather than fixing them on site. Finally, the warranty should be 100% for the entire warranty period, not pro-rated like tire warranties.

Buying a Hot Tub

  • What is the manufacturer’s track record and reputation?

    A. Here today. Here tomorrow? Question each dealer about their spa manufacturer. How long have they manufactured spas? How big is their dealer network? In how many states? This will help gauge how long they’ll be around in the future. Without a strong manufacturer, how good is your warranty? Small regional and local manufacturers typically do not stay in business for any length of time.

  • How long has the dealer been in business and carried this spa line?

    A. Good track record. The longer a dealer has been in business, the better their track record is likely to be. And, the longer they’ve carried a particular brand of spa, the higher your confidence level can be. Dealers with a history of switching brands are unlikely to have a strong customer referral base or be as willing to service spas they don’t currently carry. Look for a solid dealer who’s made a strong commitment to support a reputable manufacturer.

    Enjoy the Experience. Shopping for a spa should be fun and informative. Seek out a low-pressure, reputable dealer who can answer all of your buying questions.

    A FREE In-Home Consultation will save you time and money. Ask if the dealer provides a free site inspection to help you determine the best place for the spa. A spa professional can also recommend the size of spa appropriate for your space and family needs.

    Service, Service, Service. Do business with a dealer who will give you service as good after the sale as before your purchase.

  • Can I have customer references?

    A. Check references. A reputable dealer will put you in touch with a number of their customers in your neighborhood so you can ask about the spa and the customer service provided by the dealer. The major part of a top quality dealer’s business is based typically on referrals from satisfied customers.

ACE Water Care

  • How does it work?

    A. The ACE system uses a patented diamond electrode, which allows the system to break apart water molecules and create a powerful oxidizer called Active Oxygen.

    Active oxygen goes to work to breakdown and remove bacteria and impurities in the spa water completely-leaving behind only water and carbon dioxide.

    Once the water is clean, then the active oxygen will pair with sodium chloride (salt) that has been added to the water to create the chlorine sanitizer.

    Since the ACE system will only produce chlorine after the spa water is clean, it may take a day (or longer) to see a measurable amount of chlorine on your test strip. If you do not get a chlorine reading, that is an indication that the ACE system is hard at work cleaning the water.

Hot Tub & Sauna Installation

  • Does my sauna need to have a drain installed?

    A. No, not necessarily. That said, it may be more convenient for cleaning purposes – especially with our traditional saunas.

  • What kind of floor is best for a sauna?

    A. For traditional saunas, the best kind of floor for a sauna is cement, tile or anything that doesn’t absorb water. For infrared saunas, wood or tile is perfect. Carpet, however, should never be used – as it absorbs sweat and odors.

  • What heater size is appropriate for my sauna?
    A. To find out the appropriate heater size for your sauna, measure Length x Width x Height to find the cubic footage. Next, find the correct heater on the Finnleo or Helo heater sizing chart. On the infrared saunas, the ideal amount of emitters and wattage has already been calculated for each room.

Sauna Questions

  • What is the best temperature for a sauna?

    A. The appropriate temperature for a sauna depends on your preference! Most people prefer to enjoy their sauna at temperatures between 150-175 degrees Fahrenheit for traditional saunas and 120-130 degrees Fahrenheit for infrared saunas.

  • How long should I stay inside a sauna?

    A. While this, too, varies between individuals – one can usually stay in the sauna until they begin to feel uncomfortable. Typically, remain in the sauna for about 10-15 minutes and then take a break to cool off for several minutes. Then you can feel free to return to the sauna for another “inning.” A Finnleo sauna experience can be truly relaxing and rewarding, but don’t stay in the sauna for extended periods of time. Set the temperature and humidity level (if you are using a traditional sauna) to your ideal level. If you begin to feel dizzy or uncomfortable, simply leave the sauna and cool off.

  • What are some of the most notable benefits of using a sauna?

    A. Relaxation is by far the most cited benefit from regular sauna bathers, followed closely by the positive effects seen from detoxification.

  • Seattle Store
  • 1425 Dexter Avenue North Seattle, WA 98109-3534
    Phone: (206) 286-0700
    Toll-free: 1-800-448-8814

    NOTE: Progress is marching on near our Seattle store, and our customer parking has unfortunately been a casualty. If you are planning a visit to our Seattle showroom and discover no street parking, please contact the showroom. One of our sales team may be able to provide access to secure parking in the condominium garage above in the condominium building we share.

    Hours:
    Monday – Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Everett Store
  • Nielsen Center
    121 SE Everett Mall Way, Suite D
    Everett, WA 98208-3260
    Phone: (425) 355-3937
    Toll-free: 1-800-448-8814

    Hours:
    Monday – Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Fife Store
  • Fife Business Park
    4803 Pacific Hwy E, Suite 4
    Fife, WA 98424-3440
    Phone: (253) 922-1477
    Toll-free: 1-800-448-8814

    Hours:
    Monday-Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Issaquah Store
  • Pickering Place Shopping Center, Suite # 105
    1151 NW Sammamish Road
    Issaquah, WA 98027-8937
    Phone: (425) 369-6177
    Toll-free: 1-800-448-8814

    Hours:
    Monday-Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Lacey Store
  • Freedom Point Plaza
    8100 Freedom Lane NE, Suite E
    Lacey, WA 98516-4751
    Phone: (360) 455-1234
    Toll-free: 1-800-448-8814

    Hours:
    Monday-Friday 10 a.m. – 6 p.m.
    Saturday 10 a.m. – 6 p.m.
    Sunday 11 a.m. – 6 p.m.

    See Showroom  |  Get Directions

  • Service & Outlet Center
  • 12818 Gateway Drive South
    Seattle, WA 98168-3311
    Phone:
    (206) 431-2876

    Hours:
    Monday-Friday 8 a.m. – 5 p.m.
    2nd Saturday of every month 9 a.m. – 4 p.m.

    See Showroom